Downtime is a killer for any business. When a business is forced into confronting its technology support deficits, it usually means that they’ve been dealing with too much broken technology and downtime, and the costs associated with it. One way your business can avoid losing huge chunks of time to broken technology is to add a professional help desk to support your IT administrator.
For many smaller businesses the IT administrator’s position is not one held by a certified IT professional. It is held by whomever is most knowledgeable about computers; or, even worse, the person who most uses a particular machine. This can lead to a great deal of downtime and can cause a myriad of operational problems.
A help desk is a conduit provided to businesses that provides remote technology support to its individual users around the clock. If a user runs into a problem with technology, they can call the help desk any day of the week, any time of day, and get immediate support from a remote technician.
A help desk, either as a stand-alone service or as a part of a larger managed services platform, can provide the kind of comprehensive IT support every organization is looking for. It doesn’t just battle broken technology, either. It also works to significantly reduce downtime that comes from human error, whether it be from IT-related issues or situational incompetence. If your staff can’t do their jobs efficiently because they encounter technology-induced problems, having IT experts available around the clock to look into and fix most of the problems your staff could have is a huge benefit.
If you do have a dedicated IT administrator or outsource your IT management to a firm that doesn’t offer a help desk, having remote technicians at the ready can help any IT department that is stretched thin. Augmenting your IT staff by instituting a help desk can keep their attention on the projects that will help the organization move forward more successfully.
If your business finds itself having continuous issues with its technology, it’s probably costing you more than you know. If you would like to know more about getting the IT support your organization needs to reduce downtime and improve operational effectiveness, give us a call today at 724-473-3950.
About the author
Dan has 25 years of progressive experience in the IT industry. He has led three successful companies focused on small and medium business IT solutions since 1997.